1: What online security mechanisms are Oriental Patron offering to protect my data?
A: The access, communication and conducting transactions over the internet of other electronic means or facilities involve the use of public networks and represent an attractive target for attacks by intruders. We believe that security is an important element for us to maintain the quality of our services; therefore, our system is protected through the use of a combination of security software and hardware.

To maximize security, we issue all Electronic Trading Services users both an Account Number and Trading Password. When entered together, the Account Number and Trading Password will allow you to browse the Electronic Trading Services facility. For your own protection, you must change your Trading Password before first time using Electronic Trading Services.

There are a number of ways to encrypt data into a secure format for transmission, such as sending data from your browser to our Electronic Trading Services. Your web browser currently using RSA public key cryptography, and the key is randomly generated using either a 40 bit or a 128 bit encryption engine. For better security we encourage you to download a register a strong encrypting browser from browser suppliers, e.g. Microsoft and Netscape. Different sites use a variety of encryption levels to scramble and unscramble information transferred from one site to another. We will accept a browser encryption level of up to 128-bits, however.

It is a system designed to prevent unauthorized access to or from a private network, which is implemented in both software and hardware. Firewall is frequently used to prevent unauthorized Internet users from accessing private networks connected to the Internet and Intranets. All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria.
2: What kind of products can be traded via the Electronic Trading Services?
A: All stocks, CBBCs and warrants listed on the HKEx.
3: How are my orders processed under the BSS-AMS/3 system?
A: Currently we are fully AMS/3 enabled and this together with the real-time straight through processing allows investors to experience fully automated trading. Orders placed through our Electronic Trading Services are routed via the Open Gateway/ Broker Supplied Systems (BSS) to the Exchange where they are automatically matched and an electronic confirmation is returned to you.
4: How can my account information be updated?
A: Please complete and return the "Request for Change/Reset of Personal Particular" to us directly for such changes.
5: What should I do if I have further question?
A: Please contact our Customer Services Hotline at +852 2135 0228.
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